Refund and Cancellation Policy

1. Introduction

Thank you for using Budj, a service provided by Fusion Labs Limited ("we," "us," or "our"). This Refund Policy outlines the terms regarding refunds for transactions facilitated through our App, cancellations of premium user features, and the reversal of rewards.

By making a transaction on Budj, you acknowledge that you have read and agreed to this policy.

2. Refunds for Goods and Services

A. Merchant Responsibility

Budj is a platform that connects Users with independent Merchants. We do not sell the goods or services provided by the Merchants. Therefore:

• All requests for refunds, returns, or exchanges for goods or services purchased via the App must be directed to the specific Merchant from whom you made the purchase.
• Each Merchant’s individual refund policy applies to your purchase.

B. Role of Budj

We are not responsible for the quality, safety, or delivery of items sold by Merchants. We cannot issue monetary refunds for Merchant transactions.

3. Reward Reversals (Clawbacks)

If a transaction you made at a Merchant is refunded, cancelled, or reversed by the Merchant:

1. Forfeiture of Rewards: Any cashback or loyalty points earned from that specific transaction are considered void.
2. Deduction from Wallet: We reserve the right to automatically deduct the corresponding reward amount from your Budj reward balance.
   • If your current balance is insufficient, the deduction will be applied to your future earnings.
3. Abuse Policy: Attempting to exploit the system by repeatedly purchasing items to earn rewards and then returning them for a refund is a violation of our Terms and may result in account suspension.

4. Payment Errors and Technical Issues

In the event of a technical error involving the Budj App or our M-Pesa integration:

A. Failed Transactions

If funds are deducted from your M-Pesa account but the transaction is not reflected in the App:

• Please contact Support at support@budj.app immediately with your M-Pesa Transaction Code.
• Once verified with the payment provider, we will facilitate a reversal or ensure the transaction is credited correctly.

B. Duplicate Charges

If you are charged more than once for the same transaction due to a system error, we will work with the payment processor and the Merchant to rectify the error.

5. Withdrawals

• Finality: Once a withdrawal to M-Pesa is successfully processed by the payment provider, it cannot be reversed.
• Failures: If a withdrawal fails due to a system error, the rewards will be returned to your Budj balance.

Cashback rewards earned on Budj are promotional incentives and do not constitute deposits or stored monetary value. Rewards are tracked within the platform and may be withdrawn in accordance with applicable terms. All payouts are processed through licensed third-party payment providers.

6. Contact Us

If you have any questions concerning your rewards or a technical payment issue, please contact us at:

Fusion Labs Limited

Email: support@budj.app Phone: +254 711 455 555